I am happiest when traveling, but ironically, during this time, I occasionally must endure the most dreadful procedures, airport security, and passport control. I come from a geographically challenging country to travel to and from. Traveling from home to anywhere else internationally usually involves many layovers in different countries before reaching my final destination. All these layovers mean that I endure many security checkpoints with all other requirements and procedures. I witness people being separated from their families and partners, going through body searches, losing possessions or missing flights, and being rushed along half naked.
In this project, I aimed to alleviate the painful experience of going through security checkpoints when traveling internationally with meaningful design outcomes. I challenged myself to use industrial design methods to create informative visuals and interfaces to guide people.
My observations show that travelers seem confused, rushed, and unhappy when going through the security checkpoints. The security employees seemed equally dissatisfied with the experience, frequently screaming instructions at dismayed travelers. My observations led me to want to address a few key issues, the screaming officers, the confused travelers, and the unpleasant experience through meaningful and delightful design outcomes.
I designed various informative visuals to introduce travelers to this new system. I wanted to make the informative visuals more universally understandable by using limited text and showing literal visual instructions.
This project yielded various outcomes to form a whole new security checkpoint system. I wanted to alleviate the traveler’s confusion by making the security screening trays multiple colors for travelers to identify their belongings quicker by placing their tray color. Additionally, I designed various informative visuals that introduce travelers to this new system.
I designed a virtual security assistant to help security officers easily convey instructions. The assistant displays high-contrast instructions in advance to eliminate the need for security employees to scream instructions repetitively.