I am at my utmost happiest when I’m traveling but ironically during this time, I occasionally have to endure the most dreadful procedures, airport security and passport control. I come from a country which is geographically challenging to travel to and from. Traveling from home to anywhere else internationally usually involves a great number of layovers in many different countries before reaching my final destination. All these layovers mean that I endure many security checkpoints with all different requirements and procedures. I witness people being separated from their families and/or partners, go through body searches, lose possessions or miss flights and be rushed along half naked.
In this project I aimed to alleviate the painful experience of going through security checkpoints when traveling internationally with a meaningful design outcomes. I challenged myself to use industrial design methods to create informative visuals and interfaces in order to guide people through.
Through my observations, travelers seem confused, rushed and unhappy when going through the security checkpoints. The security employees seemed equally unhappy with the experience, frequently screaming instructions at dismayed travelers. My observations led me to want to address a few key issues, the screaming officers, the confused travelers and the unpleasant experience through meaningful and delightful design outcomes.
I designed various informative visuals to introduce travelers to this new system. I wanted to make the informative visuals more universally understandable by using limited text and showing literal visual instructions.
This project yielded various outcomes to form a whole new security checkpoint system. I wanted to alleviate the traveler’s confusion by making the security screening trays various colors in order for travelers to identify their belongings quicker by identifying their own tray color. Additionally, I designed various informative visuals that introduce travelers to this new system.
I designed a virtual security assistant to help security officers easily convey instructions. The assistant displays high contrast instructions in advance in order to eliminate the need for security employees to repetitively scream instructions.